Parts and products may be returned for a refund or exchange within 10 days of receipt, provided they are in new and unused condition. You must have proof of purchase and must have been purchased directly from ULCS.
Shipping costs are not refundable. A 15% restocking fee may be applied to anything that does not meet the above conditions.
If for any reason you receive an item or items that have missing parts and/or are damaged or defective, you must contact us within 5 days of receiving your order if you purchased the part directly from ULCS. Please be sure to keep the packaging materials, make notes of the damage and if possible, take pictures. ULCS will pay shipping costs for all missing, damaged and/or defective parts when purchased directly from ULCS.
Ultralight Camera Solutions Inc. products are built with pride and should be free from defects in materials and workmanship. We stand behind all our products for life to the original purchaser with proof of purchase. This warranty is void if the part has not been used as intended. In some cases, we will ask for pictures in advance and if needed, the part for evaluation. If this happens, we will cover shipping costs both ways.
If you purchased your ULCS product from one of our dealers, please check with the dealer first for any of the above issues.